Return & Refund Policy

Cancellation, Exchange & Return Policies

Morrell & Company, in its own discretion, reserves the right, for whatever reason, to refuse to cancel an order or to accept a return or exchange of items.

Morrell & Company does not offer refunds or exchanges on any order delivered internationally; nor does Morrell & Company refund or replace any wines over 10 years of age.

Morrell & Company strongly believes that proper storage is crucial to maintain the quality of wine and realizes that it is not able to control how wine is stored after it leaves our store/warehouse. Therefore, returns and/or exchanges are at the discretion of Morrell & Company and are subject to product inspection.

Cancellation Policy
Cancelled orders are orders that that have not yet been delivered but finalized charges have been issued. When cancelling an order a restocking fee of 10% will be assessed at the time of the issuance of a credit. Specially ordered product can not be cancelled once arranged. All cancellations are at the discretion of Morrell & Company.

Exchange Policy
Exchanges may only occur within the store. Exchanged purchases are only accepted within 10 days of the purchase date and must have a sales receipt or valid packing slip. Specially order products and wine over 10 years of age cannot be exchanged. All Exchanges are subject to product inspection and are at the discretion of Morrell & Company.

Return Policy
Returned orders are any order that has been delivered and then returned or declined upon delivery. A restocking fee of 10% of the sales amount is assessed upon all returned orders.

Returned purchases are only accepted within 30 days of the purchase date with valid receipt and/or packing slip. Product may not be returned without a receipt or packing slip. Specially ordered products and wines over 10 years of age cannot be returned. All returns are subject to product inspection and are at the discretion of Morrell & Company.

Refunds are issued only to credit cards used during original purchase. Cash purchases and/or Gift Orders being granted return will be provided store credit valid for 1 year.

Returns Based On Defects
Morrell & Company will gladly accept the return of wines and spirits that show defects such as cork taint. To assess if the bottle was flawed, Morrell & Company needs the bottle returned still containing the contents to verify the defect. Returns based on defect are at the discretion of Morrell & Company. If the same product is available, you will be offered a replacement. If the wine is no longer available, you will be issued a store credit valid for 1 year. Credits and/or replacements will not be granted without the bottle returned.

Location

  • 1 Rockefeller Plaza
    New York, NY 10020

  • Hours:
    Monday-Saturday: 10am-7pm
    Sunday: Closed