Return & Refund Policy
If you make an error in ordering, please contact us immediately.
All orders (whether In Stock or Pre Arrival) that are cancelled prior to shipment are subject to a cancellation and restocking fee. Orders that have been shipped cannot be canceled.
If you are not satisfied with your order, or if you believe there is an error with your order, please contact us immediately (but in no event later than sixty (60) days from the date of delivery to you). All requests will be reviewed on an individual basis, but WineLarder will in no event issue cash refunds or accept returns of gifts, wine over ten (10) years old, or special order items. Only unopened bottles will be reviewed for return, opened or accessed bottles, and/or cut capsules will not be accepted.
d. Any packages that are refused or unable to be delivered to you will be returned to WineLarder at your expense. You will be credited for the cost of your order less shipping costs and subject to the 15% cancellation fee.
e. Any shipment that is seized or destroyed due to violation of shipping laws or common carrier policy is not refundable.
“PRE ARRIVAL” ITEMS
“Pre Arrival” items are items that, at the time an order is placed, have not yet arrived in our warehouse. PROJECTED AVAILABILITY DATES FOR PRE ARRIVAL ITEMS ARE ESTIMATES ONLY. Due to circumstances beyond WineLarder’s control, some items may be delayed beyond the expected arrival date. WineLarder WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH A PRE ARRIVAL OR IN TRANSIT ITEM NOT MEETING ITS ESTIMATED AVAILABILITY DATE. Pre Arrival and In Transit items are subject to our order cancellation policy as detailed in Item 6(b) above.