Return & Refund Policy
Sokolin guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, we request that you contact Sokolin within 30 days of receipt for customer care assistance. For the fastest results, contact Sokolin by emailing email@example.com. By law, Sokolin can only accept return of goods that are defective in quality. Cancelled and returned orders may be subject to a processing fee. The fee will be equal to 10 percent of the order total. The circumstances surrounding the order may impact our enforcement of this policy. Special orders are non-refundable. Store Credit must be used within 1 year of the day of issuance.
When returning wine, kindly re-cork the bottle (no more than ¼ consumed) and ship it back to Sokolin. Please call or e-mail Sokolin for shipping instructions so we are aware of the return. Sokolin will promptly investigate the issue and our customer care department will contact you. As is tradition in the wine trade, all bottles 10 years or older are purchased at the buyer's risk.
In no event will Sokolin’s liability to a purchaser exceed the purchase price actually paid