Return & Refund Policy

RETURNS

At Schneider’s your satisfaction is very important to us. We are committed to delivering your product in excellent condition and in a timely manner.

If you are dissatisfied in any way with your purchase, please contact us within 14 days of receiving your order. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer's risk.

MERCHANDISE DAMAGED IN SHIPPING

It is unusual to receive a damaged product from Schneider’s. However, in the event you do experience a problem with a shipment, please contact us within 14 days of your purchase date. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

NON-DAMAGED PRODUCTS

Unfortunately we are unable to accept returns of non-damaged products. If you have questions regarding whether a particular item will suit your taste or needs please contact us before ordering. We will do everything possible to make sure that you will be satisfied with your purchase.

INCORRECT PRODUCT SHIPPING

If Schneider’s ships a product other than the product ordered we will issue a call ticket and have the product picked up at our expense. The customer will have the choice of receiving the correct product or receiving a full refund including shipping charges. Refunds will not be authorized after 14 days.