Return & Refund Policy
Ernest Vineyards is committed to excellence and we will do everything in our power to assure that our wines are of your complete satisfaction. We utilize a fulfillment center to assure that your wines are received in the condition of which they left the winery. All Ernest Vineyards wines are stored in a temperature-controlled environment and are hand processed to guarantee that they are in excellent condition upon leaving the fulfillment center.
We ask that you follow these simple instructions to assure that your wine was received to your complete satisfaction.
Inspect all packages as soon as they are received. If not, please continue with the steps below.
Should any bottle(s) be broken, please contact firstname.lastname@example.org within 48 hours of arrival so that we can initiate a claim with our fulfillment center.
Please keep the original package(s) and its contents exactly as you found them if at all possible.
We will arrange to have the wine picked up in most cases. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days. Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is damaged or flawed. However, we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. If you have found that your wine is flawed we ask that you keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Ernest Vineyards.
Please address all concerns of this nature to email@example.com and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.