Return & Refund Policy
Merchandise Damaged in Shipping
In the event your order is damaged while being shipped to you please contact us. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Dissatisfaction with the Quality/Taste of Wine Received
While all wine sold is guaranteed to be good, sometimes a lot can have a bad bottle. In the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem along with your name, invoice number, and a phone number and time we can reach you. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase less the original shipping and handling charges, and return shipping and handling charges.
RCC LLC cannot guarantee the condition of any wine if the wine is not received the first delivery attempt. If there is no one home to sign for it, the wine may be held in a facility that is not temperature controlled.