Return & Refund Policy
Cancellation, Exchange & Return Policies
Long Shadows, in its own discretion, reserves the right to refuse to cancel an order or to accept a return or exchange of items.
Long Shadows does not offer refunds or exchanges on any order delivered internationally; nor does Long Shadows refund or replace any wines over 5 years of age.
Long Shadows strongly believes that proper storage is crucial to maintain the quality of wine and realizes that it is not able to control how wine is stored after it leaves our winery. Therefore, returns and/or exchanges are at the discretion of Long Shadows and are subject to product inspection.
Cancelled orders are orders that have not yet been delivered but finalized charges have been issued. Ordered products cannot be cancelled once arranged for delivery. All cancellations are at the discretion of Long Shadows.
Once products have been delivered, they cannot be exchanged.
Returned orders are any order that has been delivered and then returned or declined upon delivery. Return shipping is the customer’s responsibility and a restocking fee of 10% of the sales amount is assessed upon all returned orders.
Returned purchases are only accepted within 30 days of the purchase date with valid receipt and/or packing slip. Product may not be returned without a receipt or packing slip. Wines over 5 years of age cannot be returned. All returns are subject to product inspection and are at the discretion of Long Shadows.
Refunds are issued only to credit cards used during original purchase. Cash purchases and/or Gift Orders being granted return will be provided store credit valid for 1 year.
Returns Based On Defects
Long Shadows will gladly accept the return of wines that show defects such as cork taint. To assess if the bottle was flawed, Long Shadows needs the bottle returned still containing the contents to verify the defect. Returns based on defect are at the discretion of Long Shadows. If the same product is available, you will be offered a replacement or a more current vintages. If the wine is no longer available, you will be issued a winery credit valid for 1 year.
- 1604 Frenchtown Road
Walla Walla, WA 99362
12am - 5pm (7 days a week)
WARNING: DRINKING DISTILLED SPIRITS, BEER, COOLERS, WINE AND OTHER ALCOHOLIC BEVERAGES MAY INCREASE CANCER RISK, AND, DURING PREGNANCY, CAN CAUSE BIRTH DEFECTS.