Return & Refund Policy
Cancellation, Exchange & Return Policies
AmsterdamWine Co, in its own discretion, reserves the right, for whatever reason, to refuse to cancel an order or to accept a return or exchange of items.
Amsterdam Wine Co does not refund or replace any wines over 10 years of age.
Amsterdam Wine Co. strongly believes that proper storage is crucial to maintain the quality of wine and realizes that it is not able to control how wine is stored after it leaves our store. Therefore, returns and/or exchanges are at the discretion of Amsterdam Wine Co and are subject to product inspection.
Cancelled orders are orders that that have not yet been delivered but finalized charges have been issued. When cancelling an order a restocking fee of 10% will be assessed at the time of the issuance of a credit. Specially ordered product can not be cancelled once arranged. All cancellations are at the discretion of Amsterdam Wine Co.
Exchanges may only occur within the store. Exchanged purchases are only accepted within 10 days of the purchase date and must have a sales receipt or valid packing slip. Specially order products and wine over 10 years of age cannot be exchanged. All Exchanges are subject to product inspection and are at the discretion of Amsterdam Wine Co.
Returned orders are any order that has been delivered and then returned or declined upon delivery. A restocking fee of 10% of the sales amount is assessed upon all returned orders.
Returned purchases are only accepted within 30 days of the purchase date with valid receipt and/or packing slip. Product may not be returned without a receipt or packing slip. Specially ordered products and wines over 10 years of age cannot be returned. All returns are subject to product inspection and are at the discretion of Amsterdam Wine Co.
Refunds are issued only to credit cards used during original purchase. Cash purchases and/or Gift Orders being granted return will be provided store credit valid for 1 year.
Returns Based On Defects
Amsterdam Wine Co will gladly accept the return of wines and spirits that show defects such as cork taint. To assess if the bottle was flawed, Amsterdam Wine Co needs the bottle returned still containing the contents to verify the defect. Returns based on defect are at the discretion of Amsterdam Wine Co. If the same product is available, you will be offered a replacement. If the wine is no longer available, you will be issued a store credit valid for 1 year. Credits and/or replacements will not be granted without the bottle returned.